Return Policy

30 Day Hassle Free Policy

You have 30 days from purchase date to return any item. All items must be in original packaging and be in new unopened condition. Partly used or opened products cannot be returned. All returns must be pre-approved by obtaining a RMA (Return Merchandise Authorization). This can be done via email or phone call. Return shipping charges are the responsibility of the customer. Pools Plus More will not refund original shipping costs if applicable.

Exceptions

Products that cannot be returned because of US Department of Transportation shipping regulations include but are not limited to: Chlorine sticks and tablets of any kind, pre-filled chlorine packs (Pool Frog) and chlorine/bromine cartridges (Frog @ease), Bromine tablets, Pool and Spa Shock of any kind, Calcium based pool chlorine, Hydrogen based pool shock (Soft Swim C), some other pool and spa chemicals.

If you are concerned your order will contain products that cannot be returned, please contact us to discuss your options.

Return method:

Once our warehouse receives and verifies that the item is in new and saleable condition, a refund will be processed. This process is usually complete within 7-10 business days of its arrival back to us.

Contact Us

Email: sales@poolsplusmore.com
Phone: (914) 233-9099